How To Hire A CRM Consultant Perth

A CRM Consultant does more than help you and your company choose the right customer relationship management solution for your business. They can work with you to create effective systems and processes, help train your staff on the new system, and advise on best practices for future growth. Choosing the right consultant can make a substantial difference in your productivity and bottom line. Before you hire a consultant it's important to make a few key preparations to support the conversation.

#1 What Are Your Existing CRM Problems?

Take a look at the system or systems you're currently using to manage customers and evaluate them. What's working for you? What isn't working and what needs improvement? Understanding your existing problems will help you choose a consultant who is capable of solving them. It'll also help any consultant you hire understand exactly what your company needs in terms of CRM technology and processes; and how to implement them.

#2 Create a Project Initiative

As if you're creating an initial project description, outline what you want your consultant to achieve. What are your expectations regarding deliverables, deadlines, success criteria and timeframes, and even reporting structure? How does the consultant fit within the project team and/or steering committee? How are final decisions made? Plan your CRM project so you can identify the right person/s or services to fulfill your needs and expectations.

#3 Establish Quantative Goals

Identify exactly what you want your consultant to achieve. When you're communicating with potential consultants you can discuss the deliverables and make sure they're confident they can achieve the objectives.

Once you've identified your problems and goals and you've created an initiative, it's likely time to start communicating with potential providers. Identify a few top service providers and begin the communication and comparison phase. Here are a few questions to ask your potential CRM consultants:

Do They Have A Relationship With A Specific CRM Publisher or Provider?
While you may think that this limits your potential solutions, if a particular solution is the right one for your organization then such a relationship can be a benefit. If the CRM consultant is partnered with a solution manufacturer, they have invested in the expertise to apply the technology to solve business problems; and are intimate with the supporting vendor organization. They may be able to provide insight to the future development and how it may affect your business. On the other hand, a consultant with only one tool in their bag will almost always prescribe that one solution for every problem.

Do They Have Experience With Companies Like Yours?
In addition to being familiar with your industry's best practices, it's helpful when a consultant is capable of consulting with an organization of your size. The outside experience a consultant brings will avoid reinventing the wheel when solving problems.

What Level Of Ongoing Service Will You Receive?
In addition to advising your business on which solution is the best choice, they can also help you grow with your chosen solution. Your business will change and evolve over time. Therefore CRM is rarely ever one and done. Leverage your consultant to create a discipline of continuous improvement with you how sell and service your customers.

How Closely Will The Consultants Work With You?
Does the consultant offer training? Will they work with your team to customize the system so that it best meets your needs? Understand their best practices approach but flex it to fit your culture and methods. Will they return to perform additional trainings as your business grows and changes? Will they help you assess your systems to ensure you're maximizing the CRM solution?

Finally, judge any potential consultant not only on their offerings but also on their reputation. Do they have a solid standing as a provider who follows through? Finding CRM consulting services isn't difficult, as they are abundant. However finding the right consultant for your specific needs can be a challenge.

If you would like to know how to hire A CRM Consultant and improve your Customer Relationship Management in Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

How To Hire A CRM Consultant Perth

A CRM Consultant does more than help you and your company choose the right customer relationship management solution for your business. They can work with you to create effective systems and processes, help train your staff on the new system, and advise on best practices for future growth. Choosing the right consultant can make a substantial difference in your productivity and bottom line. Before you hire a consultant it's important to make a few key preparations to support the conversation.

#1 What Are Your Existing CRM Problems?

Take a look at the system or systems you're currently using to manage customers and evaluate them. What's working for you? What isn't working and what needs improvement? Understanding your existing problems will help you choose a consultant who is capable of solving them. It'll also help any consultant you hire understand exactly what your company needs in terms of CRM technology and processes; and how to implement them.

#2 Create a Project Initiative

As if you're creating an initial project description, outline what you want your consultant to achieve. What are your expectations regarding deliverables, deadlines, success criteria and timeframes, and even reporting structure? How does the consultant fit within the project team and/or steering committee? How are final decisions made? Plan your CRM project so you can identify the right person/s or services to fulfill your needs and expectations.

#3 Establish Quantative Goals

Identify exactly what you want your consultant to achieve. When you're communicating with potential consultants you can discuss the deliverables and make sure they're confident they can achieve the objectives.

Once you've identified your problems and goals and you've created an initiative, it's likely time to start communicating with potential providers. Identify a few top service providers and begin the communication and comparison phase. Here are a few questions to ask your potential CRM consultants:

Do They Have A Relationship With A Specific CRM Publisher or Provider?
While you may think that this limits your potential solutions, if a particular solution is the right one for your organization then such a relationship can be a benefit. If the CRM consultant is partnered with a solution manufacturer, they have invested in the expertise to apply the technology to solve business problems; and are intimate with the supporting vendor organization. They may be able to provide insight to the future development and how it may affect your business. On the other hand, a consultant with only one tool in their bag will almost always prescribe that one solution for every problem.

Do They Have Experience With Companies Like Yours?
In addition to being familiar with your industry's best practices, it's helpful when a consultant is capable of consulting with an organization of your size. The outside experience a consultant brings will avoid reinventing the wheel when solving problems.

What Level Of Ongoing Service Will You Receive?
In addition to advising your business on which solution is the best choice, they can also help you grow with your chosen solution. Your business will change and evolve over time. Therefore CRM is rarely ever one and done. Leverage your consultant to create a discipline of continuous improvement with you how sell and service your customers.

How Closely Will The Consultants Work With You?
Does the consultant offer training? Will they work with your team to customize the system so that it best meets your needs? Understand their best practices approach but flex it to fit your culture and methods. Will they return to perform additional trainings as your business grows and changes? Will they help you assess your systems to ensure you're maximizing the CRM solution?

Finally, judge any potential consultant not only on their offerings but also on their reputation. Do they have a solid standing as a provider who follows through? Finding CRM consulting services isn't difficult, as they are abundant. However finding the right consultant for your specific needs can be a challenge.

If you would like to know how to hire A CRM Consultant and improve your Customer Relationship Management in Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Social Selling Through CRM

Microsoft CRM 2015 database software system is offering new enhancement and dynamics wherein management can engage in Social Selling.

Microsoft CRM system defines Social Selling as providing the management and companies with the ability to share knowledge more broadly than in the previous years. The Microsoft CRM Database Software users and the management can easily connect to the social media of their customer and to other mobile platforms, management, database and software. However, what is the relationship of Social Selling to the customer and their business?

The most basic definition of Social Selling is prospecting with the use of modern technology instead of the old and traditional database system. It is also a way of merging sales and the social media. Social Selling is the process of combining the social media platform and general sales efforts to fill the pipelines. The key components of this strategy system software include social listening, social prospecting, social searching and internal social networks. Social listening is a method for finding the potential customer who is searching for your company’s products and services.

No matter what type of business sector you are in, there will always be a customer who will look for the products or services you are offering. Social listening is refining and filtering the management listening capability to find the target customer. Social Searching is just like Social Listening but it involves looking for customers who are asking for precise recommendation on products and services. Social Searching can help the management find the ones that are suitable for their needs. Social Prospecting uses the social connectors you already have in place, like LinkedIn, in order to reach out to a new customer.

An effective Social Selling system needs an efficient internal network for storing information and sharing it all over the management and the organization. Microsoft CRM 2015 database software optimizes your social selling system by social web tracking and integrating data to the CRM Database Software. With the CRM database, result will be constant updating of new as well as important information that makes the account information more active. Microsoft CRM 2015 database software system also features an enterprise social network system called Yammers that allows the management to share information across teams. CRM 2015 database software also helps people to organize around a customer and opportunities completely.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Features and Benefits of HubSpot CRM

Hubspot is software that has been very popular with some of CRM Perth’s clients, which is why it’s so exciting to see an upgrade!

HubSpot announced Tuesday the inbound marketing company has joined the CRM business.
HubSpot Co-founder and CEO Brian Halligan unveiled HubSpot CRM on the main stage at INBOUND, attracting applause from users currently splitting their time between HubSpot and Salesforce.

“This is a different kind of CRM system,” Halligan emphasized. “This is a CRM system that works for you.”
The CRM system wasn’t all, however; Halligan also debuted SideKick, a “sales acceleration product” that has replaced HubSpot’s Signals email management system, announced at last year’s INBOUND and described as a competitor to Yesware.

Although HubSpot CRM Perth and SideKick can be used separately, the latter is meant to fill the gaps of the former. With SideKick, users can prospect, keep track of current contacts, see who opens and clicks their email, as well as schedule future correspondence.

The beauty of the HubSpot CRM is that it works in the background of the tools sales rep already use, with features they weren’t granted access to before. The company has built a phone system inside its CRM, allowing for automatic call recording and logging — meaning, no more trying to interpret calls after both parties have hung up. Sales reps can also create deals inside the CRM and follow-up on emails without ever having to open their email at all.

“We’ve been going back and forth for years about whether we should build our own CRM for our customers,” Halligan explained.

The company had also been going back and forth on the price to offer their new products at.
The best news of the keynote? HubSpot CRM and SideKick are both free. HubSpot will roll the new service out to its customers and partners first over the next couple of months, and then go global with it.

“This is probably the biggest day in HubSpot history for us so far,” Halligan shared, before closing out the keynote.

Given the company filed for a $100 million IPO in late August, the claim is a serious one to make.

If you’d like to better optimise your sales and marketing, contact us and we can setup an initial free consultation with you.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

The Advantages of a CRM System

Overview

Customer Relationship Management refers to the methodology or process a business uses to study and learn more about customers’ needs and purchasing behaviors in order to develop stronger and longer-lasting relationships with them. Implementing CRM Solutions Perth might involve considerable time and expense, but it has many benefits and advantages as our team at CRM Perth can help you.

Better Customer Service

CRM systems give businesses the ability to personalize and customize relationships with their customers regardless of which employee deals directly with them at any given time. CRM systems maintain a repository of customer profiles, giving employees the ability to treat each client individually. As a result, each employee is better informed about each customer’s specific needs. CRM Solution helps the organization easily and quickly modify its level of service in order to match each customer’s profile. This improved customer service leads to increased customer loyalty and correspondingly decreases customer dissatisfaction. CRM systems also help the company receive feedback from customers regarding products they have purchased.

More Customers and Revenue

CRM systems help the organization effective identify potential customers. As it keeps track of current customer profiles, the company can generate new strategies to determine which demographics it should target to obtain a wider customer base. By using CRM information, a business can coordinate marketing and promotional campaigns more efficiently by ensuring that such promotions will not target people who are already customers. CRM Solution Perth also ensures increased customer retention through the implementation of loyalty programs.

Simplified Marketing/Sales

CRM Perth helps companies establish better communication channels. Websites, for example, might make business more convenient for the company and its sales representatives. CRM also allows organizations to give customers the option of choosing how they want to be approached or contacted. More importantly, CRM systems speed up the closing of deals because of the increased efficiency in customer leads and information. Turnaround time substantially decreases, thereby benefiting the company. In addition, as different company departments are able to share data, employees can efficiently work as a team, as opposed to working individually or in isolated groups. Despite each department having its own set of objectives, everyone is aware of and working toward the same goals.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Microsoft’s Dynamics CRM Service

Always keen to save clients money which could be better spent elsewhere, like on even more CRM customisation, CRM Perth’s consultants have been following the latest price cuts with enthusiasm. Quite commonly, clients use Office 365 and Dynamics CRM and so this is exciting.

Microsoft Corp. is following its top rivals into the customer relationship management (CRM) frenzy that has been raging for the last week and a half with the introduction of a new cloud suite designed to help salespeople become more productive. Copying one of its most historically successful tactics in the even-more-cutthroat infrastructure-as-a-service space, the Redmond giant hopes to make up what it lacks in novelty with massive discounts.

 The launch of the bundle comes less than 48 hours after Salesforce.com, the world’s top provider of managed CRM Software Perth, overhauled its flagship platform with new features aimed at appealing to the growing percentage of its users who access the service from mobile devices. The landmark update set the tone for the company’s forthcoming Dreamforce ’14 conference in San Francisco and doubled as a response to arch-nemesis Oracle Corp.’s push into smart phones and tablets at its own annual customer summit last week.

The new Sales Productivity suite from Microsoft bucks the mobile-first trend and instead emphasizes pricing. The bundle offers a Professional subscription to Microsoft Dynamics CRM Service Perth, Power BI business intelligence platform (which is tightly integrated with Horton works Inc.’s Hadoop distribution) and Office 365 for $65 per user per month. That’s $40 cheaper than the cost of buying each component separately.

Not leaving existing customers out of the loop, Microsoft is offering to upgrade Office 365 licenses to Sales Productivity for $45 per month, which is a less than half the list rate of $105 per month for the bundle. The catch is that the markdown is only available on a “promotional” basis until the end of the year, according to well-connected Microsoft blogger Mary Jo Foley, after which users must pay full price.

But that’s still only a small fraction of the $295 that Salesforce charges for the same functionality, Microsoft claims. That pitch has helped Microsoft snag several lucrative accounts from the CRM stalwart, including the US business of intentional accounting powerhouse Grant Thornton International Ltd. and CSX Transportation, a railroad operator with 12,000 employees.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Importance of CRM Salesforce Software in Perth

Any expansion for a CRM software which CRM Perth implements, like Salesforce, can bring with it new insights into how to improve the system, both for consultants and for the vendor company.

Salesforce has roped in Interxion as its service provider for the data center it plans to open in France. The data center in France is part of its expansionary initiatives in Europe announced in the beginning of 2014. Salesforce expects to open the France data center in 2015.

Interxion’s selection as the preferred service provider is possibly related to the company’s presence in 11 European countries. Salesforce can leverage this pan-European presence if it expands its business in other countries as well.

Apart from France, Germany and the U.K. remain on Salesforce’s radar to complete its European expansion. While the data center in Germany is also expected to be opened in 2015, the U.K. data center is slated to open in the later part of 2014.

The opening of the data centers in these countries will help Salesforce Service Perth to tap local small and medium businesses as well as government agencies. Government agencies usually require data to be stored locally rather than in data centers outside the country for security reasons.

Salesforce’s investments in the U.K., France and Germany come at an opportune moment as a study by IDC predicts that spending on IT in Western Europe will increase 2% in 2014.

The increase would be spearheaded by investments in cloud computing and data analytics segments. Salesforce Perth, being a provider of cloud computing solutions, could incrementally benefit from these investments.

Moreover, the company would be able to diversify its international revenues, going forward. Notably, in the last reported quarter (second-quarter 2015), Salesforce derived approximately 19% of its total revenue from Europe, which increased 42% on a year-over-year basis.

We remain encouraged by the rising number of deal wins at Salesforce and the rapid adoption of its cloud-based solutions. Overall, the company’s diverse cloud offerings and strong spending on digital marketing remain positives. Additionally, the company’s strategic acquisitions and the resultant synergies are expected to remain the long-term positives.

Although the company is growing reasonably in the cloud market, growth prospects have been rationalized by competition from IBM, Oracle and SAP. Currency headwinds and an increase in investments could pose additional challenges.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.