CRM Solutions - Customer Relationship Management Perth

More and more we see the acronym CRM being bandied about in the business press, CRM or Customer Relationship Management is a hot topic. In the field, consultants have been asked what the difference between CRM and Customer Service. From a purely semantic point of view - customer service could be defined as something which you do 'to' your customers, whereas Customer Relationship Management Perth is what an organisation must do 'with' its customers.

With the stumbles towards progress in Perth’s own town management, it’s very encouraging to see leaps and bounds be made in other areas through harnessing Customer Relationship Management.

 

Some towns simply fail to thrive because of their economic insignificance and conditions such as high unemployment rates, or simply because they don’t have the appeal as a place to settle, live, and raise a family. A collection of small issues such as vandalism, poor trash collection, roadkill, and street gangs can quickly turn a good neighborhood into a hostile environment. The Borough of Newham in greater London, England is well aware of this, and is also why they took advantage of Microsoft Dynamics CRM to help transform itself for the better.

To combat these non-emergency issues as well as make Newham more welcoming towards new residents, the small, yet densely populated borough, has designed two apps based on Dynamics CRM. The first is the Love Newham app for Windows Phone, which gives citizens the ability to report any neighborhood issues and have the city council deal with the issues on the same day. The system works by sending resident-generated reports directly to a social workers in-vehicle tablet. Action can then be immediately taken.

“…Love Newham, a mobile app which citizens can use to report non-emergency problems in their neighborhood.“From trash collection to downed trees to vandalism, citizens can report the problem through the app and get a response in minutes and a quick resolution, usually the same day” – Kirsten Edmondson Wolfe, Microsoft’s Global Industry Director for the Public Sector.

The second app is the My Newham web app, which was designed to let residents easily manage government related activities online. So if they wanted to register property, vote, register their children for school, or pay for parking tickets for example, they now have a quick and efficient way to do so.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

CRM - Customer Relationship Management Solution Perth

Customer Relationship Management (CRM) is a set of technology-enabled business processes that enables your company to create more consistent and profitable interactions with your customers.

Customer Relationship Management, or CRM, is an important strategy for business that should extend across all levels and facets of a company. The best CRM platforms are customized powerhouses that can bring together data from all corners of an organization as well as outside of it to provide a view of the business’s customers and consumer interaction. Custom CRM Solutions Perth are often hailed for their abilities to improve business operations and growth as companies use this data to make informed decisions on a variety of marketing strategies.

What some organizations fail to recognize, however, is just how much is entailed with CRM, and business leaders can become overwhelmed with managing full client loads, sales, marketing and customer service. Custom online database software is geared toward making customer data and leads management a more streamlined, easily endeavor. With CRM software, businesses often receive increased performance, efficiency and revenue.

In general, experts predicted that 2012 would see $12 billion spent on CRM Software, with social CRM representing 8 percent of total spending at roughly $1 billion. Experts also predict that by 2016, 50 percent of all CRM applications will be delivered by Software-as-a-service, or web-based apps.

As mentioned, businesses can enjoy numerous advantages of implementing a CRM system. Looking mainly at financial incentives, a custom CRM solution can offer a business a return on investment of nearly $6 for every dollar spent. On a per sales person basis, research indicates that a CRM solution has delivered an average of 41 percent increase in revenue. In addition, CRMs contribute to a 23 percent decrease in sales and marketing costs on average. Customer retention improved by 27 percent with a CRM.

For larger organizations, CRM Solutions become even more important to deal with the problem of big data. Research indicated that 24 percent of a sales person’s time is spent looking for information, which equates to an approximate revenue loss of $2.6 billion for the average Fortune 500 company. The problem with big data is that it can commonly result in the loss of opportunities, and nine of every 10 sales people attribute lost opportunities to information overload. However, roughly 75 percent of sales people agree that they would be able to close more deals with the assistance of big data technology.

As social media best practices continue to evolve, many are still noting the value of data found on social platforms. Social data can be integrated with an organization’s CRM, allowing that valuable information to be applied, assisting with important business decisions.

If you would like to know how you can improve your Customer Relationship Management Strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Microsoft Dynamics Salesforce Perth - CRM

CRM Perth is curiously monitoring the CRM world for news between Microsoft Dynamics CRM and Salesforce as they battle it out to bring better CRM functions for us to consult our clients on.

Microsoft is anxiously looking forward to making a positive move aimed at Salesforce.com which is the rival of their CRM Customer Relationship Management. Their move is reinforced with many new capabilities for increased customer support, social media monitoring and marketing automation.

The three components that in part came about by the Microsoft acquisition of NetBreeze, MarketingPilot and Parature, produce a true sense of competition with Salesforce.com’s ExactTarget, Radian6 and Service Cloud software products.

Microsoft Dynamics CRM and Parature senior director Bill Patterson has commented that Marketing Pilot has undergone a “complete overhaul” designed to make it feel similar to and look like Microsoft’s core CRM application. In the beginning, Microsoft had just offered a connector to Marketing Pilot. In addition, it has transferred the product which is now known as Dynamics Marketing, and brought it to its Azure cloud service.

Microsoft CRM Perth has promised its clients that it would deliver a new marketing platform this quarter and they have kept this promise to their clients. This CRM (Customer Relationship Management) software offers new marketing, customer care and social listening capabilities. It’s part of Microsoft’s waves of updates in 54 markets (including Perth) and 42 different languages. The new software release is integrated with Lync, Microsoft Office 365, Power BI, SharePoint, Skype and Yammer for clients using Office 365.

Microsoft Dynamics CRM (Client Relationship Management) software has made some great progress over the past couple of years. According to a consultant in Perth, the amazing capabilities that are found within this release bring great value to customers. The innovative business applications that are found within the cloud allow businesses to be better equipped to meet their customers’ needs. Ultimately, when it comes to the customer experience the Perth consultants says that people should look out for this software. This is because they have witnessed as the PGA Tour is already using this relationship management software.

This seems to be the same angle that the Microsoft consultant is choosing to take. They’re giving the CRM (Client Relationship Management) platform better marketing alignment. However, they don’t feel this CRM faces the same pressure that either SalesForce or Oracle faced.

Finally, the Net Breeze social media software acquired by Microsoft has been given a name. They have dubbed it Social Listening. The software tracks mentions products and social media brand names and proceeds to carefully analyze the data utilizing natural language processing which help make a determination of the sorts of sentiments that are expressed.

Social Listening will for no charge be included along with Dynamics CRM Online professional edition licenses. Although not offering any specifics, Patterson said pricing for Dynamics Marketing and the incremental fee on-premises Dynamics CRM users will have to pay should they opt to turn to Social Listening are going to be made known at the Convergence conference in march, you should get in contact now to book an obligation-free appointment at http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Customer Relationship Management Strategy Perth

With the stumbles towards progress in Perth’s own town management, it’s very encouraging to see leaps and bounds be made in other areas through harnessing Customer Relationship Management.

Some towns simply fail to thrive because of their economic insignificance and conditions such as high unemployment rates, or simply because they don’t have the appeal as a place to settle, live, and raise a family. A collection of small issues such as vandalism, poor trash collection, roadkill, and street gangs can quickly turn a good neighborhood into a hostile environment. The Borough of Newham in greater London, England is well aware of this, and is also why they took advantage of Microsoft Dynamics CRM to help transform itself for the better.

To combat these non-emergency issues as well as make Newham more welcoming towards new residents, the small, yet densely populated borough, has designed two apps based on Dynamics CRM. The first is the Love Newham app for Windows Phone, which gives citizens the ability to report any neighborhood issues and have the city council deal with the issues on the same day. The system works by sending resident-generated reports directly to a social workers in-vehicle tablet. Action can then be immediately taken.
The second app is the My Newham web app, which was designed to let residents easily manage government related activities online. So if they wanted to register property, vote, register their children for school, or pay for parking tickets for example, they now have a quick and efficient way to do so.

This is just a couple of the ways in which apps based on Microsoft Dynamics can actually make a real difference to people’s livelihood. And to make the customer relationship management platform accessible to even more businesses and government around the world, Microsoft expanded the availability of CRM Online Perth to 17 new markets earlier this year.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

CRM 2015 Preview – Microsoft Dynamics

Microsoft Dynamics is preparing for the launch of CRM 2015 which includes some significant enhancements and introduces new functionality. This article is a summary of the newest improvements.
Dynamics CRM 2015 enhancements provide solutions that deliver amazing customer experiences throughout the entire marketing and sales cycles.

With investments into 5 key business areas, the improvements touch many aspects of business process with valuable increases in efficiency.

Marketing Improvements

Marketing now owns more of the of the customer journey than ever before, so they must engage customers in new and meaningful ways.  Improved visibility in tracking campaigns allows insights into real-time impacts of marketing efforts.  Specific functional improvements are summarized below.  Please refer to the Microsoft Dynamics CRM 2015 Release Preview Guide for more details.

• Multi-Channel Marketing
• Email Editor
• Integrated Social Listening
• Campaign Management Console
• Sales Collaboration
• B2B Marketing
• Marketing Resource Management
• Internal Process Automation
• Geographical Expansion

Sales Improvements

• Guided Sales Process
• Product Families
• Sales Hierarchies
• CRM for tablet enhancements

Customer Service
Companies can connect their customers to the right answers to their service inquiries at the right time, via their channel of choice across web, social, chat, mobile and phone.

• Case Management

Social Tools
Social has changed the way people engage, communicate and make decisions.  Companies need social tools to be a part of the decision making process.

• Microsoft Social Listening

Platform Tools
Powerful tools allow you to tailor Microsoft Dynamics CRM to meet your unique business requirements.

• Search
• Synchronize more types of information between CRM and Outlook or Exchange

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Customer Relationship Management (CRM) and Sales

Customer Relationship Management (or CRM) is back! What a difference a few years makes. Not too long ago, surveys were reporting that 70-75% of all CRM initiatives failed. That was yesterday. This is today. While CRM implementation results leave a lot to be desired, it is amazing what can happen when institutions go from treating CRM as an ad hoc "skunk work" operation to treating it as a formally constructed corporate initiative. Don't say we didn't tell you so.

The fact that you're at this site likely means that to CRM or not to CRM is not the question. The question is how to do it effectively? How do you create the strategy/vision, manage expectations, how do you organize around the customer, and how do you implement CRM best practices? The answers to these questions lie not only in the imagination but also in the execution of technology. For this reason, you will find plenty of tech talk on these pages. Don't shy away from these areas as these issues are well within the marketer's purview and quite frankly, the devil is in the details. Overall, within this site, we tend not to take an IT-dominant view of CRM but more of a business strategy view of CRM and fit the IT-components into the Sales and Marketing Strategy Perth. And at other times, we bring it down to the very tactical level.

Before we leave this introduction, we want to echo a point of view by Bryan Pearson of Alliance Data Systems on a subject that has been truly troubling us for some time - that is CRM marketers' seemingly singular focus on data analytics to the detriment of imagination. Mr. Pearson wrote:

"Instead of developing real relationships with our customers, we often reduced them to mere ones and zeroes... Today, the balance between art and science has teetered inexorably toward science as the true artistry we develop dwindles."

Science is burying the art of customer relationships. As such we are stalling as marketers as we fail to innovate. Our industry has historically been the most innovative in the marketing realm. In this increasingly competitive environment, let us not forget our innovative heritage. After all, "scientists can explain the world, but only artists can give it meaning."

If you would like to know how you can improve your Customer Relationship Management Strategy, Processes and Software and are interested in working with Consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Best CRM Software 2015

Looking for a better way to manage and grow your small business? Customer Relationship Management (CRM) Software can make all the difference. Whether you're looking for a robust CRM software solution, a simple one designed for very small businesses or a free version to fit your budget, there's a CRM Software Perth choice for you. Our staff researched and reviewed an extensive collection of CRM software products and picked out what we believe are the best for different types of small businesses.

Here is a roundup of our best picks and how we chose them.
Ready to choose a CRM software? Here's a breakdown of our complete coverage:

• CRM Software Buyer's Guide
• REVIEW: Best CRM Software for Small Business
• REVIEW: Best CRM Software for Very Small Business
• REVIEW: Best Free CRM Software

Best CRM Software for Small Business: Salesforce

Salesforce is an all-in-one, cloud-based solution that has everything you need in CRM software Perth. Although this software is typically associated with larger businesses and enterprises, Salesforce's small business edition lets you take advantage of the product's robust set of CRM tools and resources at an affordable, small-business-friendly price. Part of Salesforce Small Business Solutions, the platform is very easy to use and includes key features like lead generation, contact and opportunity management, sales forecasting, workflow automation, and much more.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Who Wants to be More Productive?

I think it is safe to say we are all looking for ways to make ourselves and our businesses more productive. There are some common situations that contribute to how productive we are. What does productivity look like to you?

Would your business run more efficiently if...

• You had access to customer information using your basic business tools like Outlook.
• Your business processes were managed through the automation of tasks and workflows
• Your staff used standard online communication tools regardless of where they are in the world
• Your software programs talk to each other so you can get it all done in one place

Sound too good to be true?

Through the Microsoft Productivity Suite, your business gains access to the tools that can have a significant impact on efficiency.  The following tools can improve productivity for your business.

• Office 365, provides the full Office Suite of tools that you can access from any device, anywhere. Also includes Lync, a powerful online communication platform for messaging, video call and screen sharing amongst all users.
• CRM Online, for centralized Customer Relationship Management (or whatever you manage) across your whole business.
• SharePoint / One Drive for Business, for document management and sharing. Integrates with other Microsoft products for greater visibility, search-ability and usability of your information.
• Power BI, to analyse your data and more informed business decisions.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Explore the Features of Dynamic CRM 2015

CRM Perth is proud and excited to be implementing many upgraded CRM solutions when the latest edition of Dynamics CRM arrives.

To further differentiate itself from competitors like Salesforce.com, Microsoft has added a host of new features to the latest version of its Dynamics CRM application. Microsoft Dynamics CRM 2015, which will be released in the fourth quarter of this year, aims to improve collaboration between sales and marketing teams, and eliminate redundant efforts.

Dynamics CRM 2015 also promises to give sales and marketing professionals the tools they need to deliver outstanding customer experiences. By aligning efforts around key objectives, Microsoft says companies can boost customer engagement and drive sales success.

Let’s take a look at some of the new features in Dynamics CRM 2015.

E-Mail Editor

The new E-mail Editor enables marketers to select easily from pre-defined templates or create e-mails from scratch using an interactive drag-and-drop build process. For expert users of CSS (cascading style sheets) and HTML, there’s also an advanced editor for creating more sophisticated documents.

Campaign Management Console

The Campaign Management Console has been updated to include complex multi-condition triggers to fine-tune responses and embedded cross-campaign offers, as well as A/B testing. To be sure that their efforts are delivering the expected results, marketers can easily set up and run A/B tests that have different objectives, with results displayed via real-time analytics.

Sales & Marketing Collaboration

The Sales Collaboration Panel allows sales people and managers to provide input into campaigns and targeting. This new functionality enables appropriate people on the sales team to can gain visibility into campaign activities and control communications targeting their customers. They can also set up and receive alerts based on their interactions.

Guided Sales Processes

In addition, the updated release improves features related to business process management (BPM) that originally debuted with Microsoft Dynamics CRM 2013. The new version includes a branching capability so organizations can implement complex business processes. “The branch selection is done automatically, in real time, based upon rules defined during the process definition,” Microsoft explains.

For example, when a company is selling products or services, it can configure a single business process flow, which ultimately splits into two branches — one specific to products and the other for services.

Product Families

With Dynamics CRM 2015, Microsoft says sales teams will be more effective thanks to new features for bundling products and recommending related products for cross-sell and upsell opportunities. Sales managers can easily configure product offerings that bundle related products together. They can then provide tailored price lists so sellers can position the best products at the best prices.

With a host of new functionality, Microsoft is betting Dynamics CRM 2015 has what it takes to get the job done.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

CRM Solution for Your Business Perth

Although CRM systems can be extremely helpful in your marketing efforts, many marketers struggle to use them effectively. Advanced technology is difficult for many of our clients, and anyone really, to get the hang of by themselves, but with some proper help they can get it going in no time.

I recently attended a meeting where a group of small business owners shared with me that their Customer Relationship Management (CRM) systems were so complicated to use, and difficult to set up. These were smart business owners, with experience in business – but CRM was a challenge for them.
 

During our discussion we came up with two solutions.

The business owners who succeed at implementing marketing campaigns don’t first use their CRM system. No, the first tools they use are pens (or pencils) and paper.

What they do is map out their marketing campaigns.

They think about what actions they want a potential customer to take when first coming in contact with the company via their website, email newsletter, social media, or other entry point.

By mapping out your marketing campaigns, before you even use your CRM system, you’ll have a better perspective and feel for how your prospects and customers will interact with your education or sales content.

If you’re just receiving email addresses into a form and sending out an email newsletter, you don’t need to put much thought into that. However, don’t you want to go BEYOND just email marketing? Would you like to do better at educating your customers so they buy from you? And ensure you wow them at just the right time? To do this you need a more detailed and thoughtful marketing plan. It can be simple, but it must be effective.

The second thing I learned is that some of the most successful companies that succeed at CRM rely on an expert to help them. While small business owners can do a lot on their own, CRM, like accounting, law, building construction, and other things, is best done in partnership with an expert, so you can focus on growing your business.

During our discussion, many of the users wanted to customize their CRM Software Services Perth to make it work with other software. A good programming can do this for you. Furthermore, out of the box, CRM systems are not made for YOUR business specifically. A marketing consultant can help you customize it so it’s fine-tuned for your company.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Hire CRM Consultant to Boost Your Business Perth

CRM Perth our consultants are quite experienced at talking with the marketing teams of our client’s businesses about how they can make their jobs easier and more successful through the clever use of their CRM.

There is a link between making rapid progress up the marketing career ladder and understanding CRM, says Felix Velarde.

Felix Velarde is chief executive of Hire CRM Consultant Underwired and teaches at Hult International Business School and the IDM.

CRM (customer relationship marketing) is founded on a deep understanding of customers.

Often seen as the geeky bit of marketing, the skills required include the ability to interpret data, to extract customer insight, and to act on it. They also include the ability to plan ahead, sometimes based on an understanding of what customers do, or are likely to do, over the span of several years (think: buying bigger items such as a car or a sofa).

The CRM Boost

Over the past dozen years he has been working in CRM, delivering global strategies for major brands like Virgin, News International and McCain, teaching marketers core CRM skills, as well as running master classes for heads of marketing at The Groucho Club. He has noticed something remarkable about people who have these skills: they make unusually rapid progress up the career ladder – so he wanted to explore this thinking in more detail.

CRM requires an understanding of the life cycle a customer is on, from first consideration of a brand to loyal consumption and recommendation

The run-of-the-mill marketer tends to get caught up in day-to-day delivery of campaigns; CRM people manage to do this while understanding the overarching context of the activity. More often than not, a campaign within a CRM programme will not drive instant revenue, but will increase the value of the customer to the brand over the course of several campaigns. This requires a long-term view. As we all know, daily pressures (get a campaign out, check copy, chivvy along an agency, test an app) get in the way of thinking big, so how does a savvy marketer make it work?

It all comes down to measurement and markers. CRM requires an understanding of the life cycle a customer is on, from first consideration of a brand to loyal consumption and recommendation. Using data skills to help map this out provides several fantastic tools at once: a long-term view of the customer relationship; a sequence of stages in the life cycle, from engagement to conversion to retention; and a series of timed steps along the journey.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Role of Microsoft Dynamics CRM in Banking Sector

The importance of collaborating within departments and between departments is huge for many of our clients. The amount of untapped revenue there is in better connecting the staff is enormous, which is why we are quite glad that the capacities for Customer Relationship Management software to enable this is improving.

Recently, Microsoft announced new features for its upcoming release of Dynamics CRM Relevant Products/Services, aimed at improving collaboration between sales and marketing teams. In addition to its general use for contact management across all industries, Microsoft is also targeting Dynamics for specific industries, such as banking, where a systematic approach to customer Relevant Products/Services relationship management (CRM) can make a real difference in the quality of customer service.

Earlier this week at the Sibos global banking event in Boston, Microsoft showcased a number of major banking institutions that are using Microsoft Dynamics CRM to modernize their business Relevant Products/Services operations. The goal for many of these banks has been to transition from being a traditional transaction-based business to being more customer-centric and providing top-notch customer experiences.

Within the financial sector, Microsoft reports that Dynamics CRM has become a strong presence in such areas as commercial banking, investment banking, wealth management, corporate management, and asset management banking.

Testimonials on CRM for Banking

Several executives from national and international banks offered testimonials about Dynamics CRM at the Boston event.

“Knowledge is powerful — especially when creating a tailored banking experience for business customers,” said David Russell, head of CRM services for UK-based RBS-NatWest. Dynamics CRM gives his company’s employees “a unified Relevant Products/Services and highly detailed customer view.”

“With it, the team can consistently deliver highly relevant, effective interactions with every customer, which ultimately helps them achieve their business ambitions,” Russell added. “Microsoft Dynamics CRM unites teams, saves time and helps NatWest make customers happy.”

Russell said that with Microsoft Dynamics CRM, “RBS-NatWest has achieved more than 95 percent user adoption, better connected teams, and more valued customer service.”

Citibank also uses Microsoft Dynamics CRM, specifically for its private banking operations across three continents, according to Dena Brumpton who is global chief operating officer for Citi Private Bank.

“Our technology team considered Microsoft Dynamics CRM and found that it was everything we wanted and more. Most important, it could serve as a global solution and integrate with the platform we were currently using,” Brumpton added.

In addition, she noted that Microsoft Dynamics CRM eases the compliance process with regulatory requirements in each of the company’s jurisdictions.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Big Data & CRM Perth

Everyone knows that big data is a big deal, and the potential can be realized through CRM. Big data may not be a new concept, but CRM Perth is interested in Microsoft’s Dynamic 2015 capacities that can be used for clients, and this is why CRM Perth is concerned about the legislative news that has been surrounding it.
Last week the White House talked about online privacy, as well as tracking with a review that was conducted on Big Data, as well as privacy issues. CRM Perth does not know what type of impact it will have, but continue to read on to find out what the potential impact could be.

The Impact

CRM Perth does not know what the impact will be, as it remains unseen. However, CRM Perth has learnt that the report calls for numerous measures to be taken, such as a consumer bill of privacy rights, a national data breach legislation, as well as an amendment to the ECPA, also known as the Electronic Communications Privacy Act.

CRM Perth also learnt that the report is also recommending making do-not-track tools stronger for location technologies. CRM Perth has found out that some of the proposed legislation. Some of the proposed measures do not require action by congress.

With that said, CRM Perth believes that the measures have a steep climb to make.

A Rollback

As a professional CRM Consultant agency, we feel obligated to mentioned that there are numerous legislative initiatives to roll back oversight in regards to the mobile medical device space, and this is detailed in the Healthcare Law Blog by Sheppard Mullin. As a professional consultancy agency, we recommend reading the contents of that blog.

As a leader in the CRM consultancy industry, we believe that members of Congress will not be too reactive in the area that concerns medical privacy issues.

Big data is not going anywhere soon, and most consultancy agencies will tell you that. Also, assuming that it is here to stay, you may want to receive some consultancy, and this is why you should contact the best CRM Consultancy Agency in Perth. If you need CRM Consultant, then contact our CRM Perth consultancy agency today at enquiry@CRMperth.com.au and find out how you can use Microsoft Dynamics CRM for your business. The sooner you contact us, the sooner you will be able to leverage big data and increase profits for your business.

CRM Customer Relationship Management in 2015

Rather than cost savings, growth seems to be the year’s theme. That’s quite the opposite of previous years wherein organizations looked to cut back costs associated with sales, marketing, and customer service. This year, participants did not include cost cutting in their top half objectives. This also suggests that organizations looking to make savings, are avoiding cuts that might negatively affect customer experiences.

Last year’s biggest concern was gaining a single view of the customer. This year, participants overwhelmingly stated the lack of a well-defined CRM Increase Sales Strategy Perth as the number one issue regarding the threats to the success of their customer initiatives. This suggests that quite a huge progress has been made since the previous year. Organizations have finally realized that they actually do need a strategy. And without any strategy, no matter what technology they use, their customer relations will remain bad along with their revenue growth.




In the last 10 years, the report says that customers’ trust in big businesses has declined rapidly. Customers are complaining more and becoming more willing switch vendors if they have a poor experience. Customers are now also more inclined to share their experiences with others, whether good or bad, particularly across social networks.

The Gartner report also adds mobile adoption as causing fundamental shifts in when, how, and why customers engage with each other. Mobile adoption has also caused shifts in how customers expect to be able to engage with enterprises and organizations. These factors combined are now forcing enterprises to rethink, redevelop, or even start new CRM Customer Relationship Management strategies.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Some New Great Functions of CRM Help Your Business and Performance

Would you like to know some new great functions of CRM that will help your business and performance -
Dynamics CRM Online

• Improved navigation and user interface options: Increase adoption with an improved user experience, including new UI themes and faster navigation to records.
• Track email by folder: Folder tracking provides a new and intuitive way to track incoming email activities on any device that supports Exchange. Now you can track your email directly from virtually any device.
• Track incoming email wherever you are: Use the new CRM App for Outlook to track incoming email with the desktop version of Outlook Web App (included in Office 365). CRM App for Outlook also works with Outlook 2013 and Outlook for Mac. This Preview feature will be available soon after CRM 2015 Online Update 1 is released.
• Immersive Excel experience: Now you can use Microsoft Excel Online to do quick analysis right from CRM Online Perth.

• Excel export completely redesigned: With a single click, you can export to Excel anywhere, including the desktop version of Excel (2007 and later), Excel Online, and other Excel clients.
• New Power Query connector: Use the new connector to easily retrieve data from CRM Online for self-service business intelligence (BI).
• Create Office 365 Groups: Collaborate with team members who don't have access to CRM Online with Office 365 Groups. For example, create a group for your sales team, invite other Office 365 users to join the group, and then share documents, email, OneNote notes, and more. This Preview feature will be available soon after CRM 2015 Online Update 1 is released.
• Embedded OneNote: Capture photos, take voice notes, do free-form drawings, and more. Everything is automatically linked with the record in CRM Online.
• Social sales: Define rules for creating or updating CRM records from incoming activities. For example, you can now generate leads or opportunities from social posts.
• Mobile sales: With the new CRM for Phones app, enjoy the same great mobile experience on your phone as you do on your tablet. Nurture your leads and opportunities through the sales process with the new intuitive interface.
• Secure your mobile data: Microsoft Dynamics CRM for Good, integrated with Good Dynamics, protects your CRM data even if you lose or leave your tablet somewhere. Learn more at ourCRM Help & Training center. Additional fees apply.
• Integrated Parature knowledge base: Empower agents with knowledge base integrated into daily service interactions, including the ability to both search and receive automated suggestions.
• Significantly improved form performance: A newly built form rendering engine provides fast form load while maintaining compatibility.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

CRM Platform Considerations: Physical vs. Virtual vs. SaaS

In the early days of Customer Relationship Management (CRM), deployment was limited to a single platform: a physical server. Although physical deployments still have their place, the introduction of virtualization and cloud technologies have made it much easier for small and medium-sized businesses to achieve a level playing field with large companies. Before you embark on a CRM initiative, however, you should weigh the pros and cons of each environment.

Physical Server

If your game plan is to implement an on-premises solution, you can't go wrong with a physical environment. For most companies, the limiting factor is the upfront investment. Physical servers require a great deal of start up capital, and it's difficult to justify the expense when you consider the overall cost of a physical server throughout its life cycle. When you've covered the initial investment, you still have operational expenses to cover, including upgrades and maintenance, as well as the cost of software licensing.

Of course, if your CRM system is hosted in house, you're the one who’s in control. That means improved security and, depending on your industry, fulfilment of legislative or regulatory requirements. On-premises solutions are also easier to integrate with enterprise applications and allow for a greater breadth of customization than cloud solutions.

Virtual Server

Virtual servers have many of the same pros and cons as physical servers. You're still hosting your own CRM system, which means you're in control of your data, you're in a much a better position to achieve industry compliance, and you're the one specifying hardware and network performance.
Of course, if you lack the upfront capital to implement an on-premises solution, virtualization is probably not an option. Although a virtual server costs less to operate over the long term, a hypervisor still runs on top of a physical environment, and a virtual server may cost more initially than a physical server to implement because of hardware requirements. You can't expect to run a virtual platform on a conventional server unless you want to oversubscribe physical resources and create bottlenecks. Memory, CPU, storage, and network resources must be fine-tuned to suit the specific needs of your virtual environment. 

Software as a Service

The advantages and disadvantages of the public cloud are almost the opposite of an on-premises solution. SaaS has a minimal barrier to entry because of its low cost of implementation, which makes it ideal for small businesses that lack start up capital. The down side is that you're putting the control of your CRM Software Services Perth system almost entirely in the hands of a third party. Unlike a private cloud, the resources in the public cloud are accessible to anyone who has an Internet connection and a subscription to the service, and that raises a lot of questions for companies concerned about security and data compliance.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.