Wednesday, 25 May 2016

Importance of CRM Salesforce Software in Perth

Any expansion for a CRM software which CRM Perth implements, like Salesforce, can bring with it new insights into how to improve the system, both for consultants and for the vendor company.

Salesforce.com has roped in Interxion as its service provider for the data center it plans to open in France. The data center in France is part of its expansionary initiatives in Europe announced in the beginning of 2014. Salesforce expects to open the France data center in 2015.

Interxion’s selection as the preferred service provider is possibly related to the company’s presence in 11 European countries. Salesforce can leverage this pan-European presence if it expands its business in other countries as well.

Apart from France, Germany and the U.K. remain on Salesforce’s radar to complete its European expansion. While the data center in Germany is also expected to be opened in 2015, the U.K. data center is slated to open in the later part of 2014.

The opening of the data centers in these countries will help Salesforce Services Perth to tap local small and medium businesses as well as government agencies. Government agencies usually require data to be stored locally rather than in data centers outside the country for security reasons.

Salesforce’s investments in the U.K., France and Germany come at an opportune moment as a study by IDC predicts that spending on IT in Western Europe will increase 2% in 2014.

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The increase would be spearheaded by investments in cloud computing and data analytics segments. Salesforce.com, being a provider of cloud computing solutions, could incrementally benefit from these investments.

Moreover, the company would be able to diversify its international revenues, going forward. Notably, in the last reported quarter (second-quarter 2015), Salesforce derived approximately 19% of its total revenue from Europe, which increased 42% on a year-over-year basis.

We remain encouraged by the rising number of deal wins at Salesforce and the rapid adoption of its cloud-based solutions. Overall, the company’s diverse cloud offerings and strong spending on digital marketing remain positives. Additionally, the company’s strategic acquisitions and the resultant synergies are expected to remain the long-term positives.

Although the company is growing reasonably in the cloud market, growth prospects have been rationalized by competition from IBM, Oracle and SAP. Currency headwinds and an increase in investments could pose additional challenges.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at  Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Wednesday, 11 May 2016

CRM spending growing despite recession

CRM Perth was very interested to know that dollars spent on CRM implementation weren’t harmed by economic turmoil! It turns out that when things aren’t economically favourable, skimping on the systems which enable your business to grow and leverage your database of clients can be lethal!
If you are still doubting the impact CRM Customer Relationship Management technology is making right now, then take a look at the recent research by Gartner, showing CRM spending in Europe remaining strong in spite of the continuing economic problems. In a survey conducted in 30 countries, 50% of 102 businesses and 20 industries in the last quarter of the previous year intend to increase spending at an average of 2.5% on CRM projects this year.

Opportunity Knocks

Apart from the considerable opportunities for CRM vendors, this also shows that enterprises still hold customers at great importance, at least in Europe. Enterprises are also willing to invest in technology to develop customer relationships and keep those relationships healthy.
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The results are similar with those of a wider study on global CRM spending published last month. It showed that CRM spending is driven by five areas of technology:
• Mobile
• Social
• Cloud
• Big Data
• Internet of Things

Gartner estimated that, globally, CRM investments would rise to $23.9 billion this year, 49% of which are due to cloud-based technologies.

Presently, more than 40% of all CRM deployments are attributed to software as a service (SaaS) or cloud-based CRM deployments. And these are likely to increase and reach 50% in 2015, as more enterprises look into agile technologies which can respond to business challenges.

The European survey gives more insight into the trends, although the study may be considered regional. However, businesses in Europe and the US are strongly linked. So what applies in the US may also apply in Europe, and vice versa.
If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.