Features and Benefits of HubSpot CRM

Hubspot is software that has been very popular with some of CRM Perth’s clients, which is why it’s so exciting to see an upgrade!

HubSpot announced Tuesday the inbound marketing company has joined the CRM business.
HubSpot Co-founder and CEO Brian Halligan unveiled HubSpot CRM on the main stage at INBOUND, attracting applause from users currently splitting their time between HubSpot and Salesforce.

“This is a different kind of CRM system,” Halligan emphasized. “This is a CRM system that works for you.”
The CRM system wasn’t all, however; Halligan also debuted SideKick, a “sales acceleration product” that has replaced HubSpot’s Signals email management system, announced at last year’s INBOUND and described as a competitor to Yesware.

Although HubSpot CRM Perth and SideKick can be used separately, the latter is meant to fill the gaps of the former. With SideKick, users can prospect, keep track of current contacts, see who opens and clicks their email, as well as schedule future correspondence.

The beauty of the HubSpot CRM is that it works in the background of the tools sales rep already use, with features they weren’t granted access to before. The company has built a phone system inside its CRM, allowing for automatic call recording and logging — meaning, no more trying to interpret calls after both parties have hung up. Sales reps can also create deals inside the CRM and follow-up on emails without ever having to open their email at all.

“We’ve been going back and forth for years about whether we should build our own CRM for our customers,” Halligan explained.

The company had also been going back and forth on the price to offer their new products at.
The best news of the keynote? HubSpot CRM and SideKick are both free. HubSpot will roll the new service out to its customers and partners first over the next couple of months, and then go global with it.

“This is probably the biggest day in HubSpot history for us so far,” Halligan shared, before closing out the keynote.

Given the company filed for a $100 million IPO in late August, the claim is a serious one to make.

If you’d like to better optimise your sales and marketing, contact us and we can setup an initial free consultation with you.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

The Advantages of a CRM System

Overview

Customer Relationship Management refers to the methodology or process a business uses to study and learn more about customers’ needs and purchasing behaviors in order to develop stronger and longer-lasting relationships with them. Implementing CRM Solutions Perth might involve considerable time and expense, but it has many benefits and advantages as our team at CRM Perth can help you.

Better Customer Service

CRM systems give businesses the ability to personalize and customize relationships with their customers regardless of which employee deals directly with them at any given time. CRM systems maintain a repository of customer profiles, giving employees the ability to treat each client individually. As a result, each employee is better informed about each customer’s specific needs. CRM Solution helps the organization easily and quickly modify its level of service in order to match each customer’s profile. This improved customer service leads to increased customer loyalty and correspondingly decreases customer dissatisfaction. CRM systems also help the company receive feedback from customers regarding products they have purchased.

More Customers and Revenue

CRM systems help the organization effective identify potential customers. As it keeps track of current customer profiles, the company can generate new strategies to determine which demographics it should target to obtain a wider customer base. By using CRM information, a business can coordinate marketing and promotional campaigns more efficiently by ensuring that such promotions will not target people who are already customers. CRM Solution Perth also ensures increased customer retention through the implementation of loyalty programs.

Simplified Marketing/Sales

CRM Perth helps companies establish better communication channels. Websites, for example, might make business more convenient for the company and its sales representatives. CRM also allows organizations to give customers the option of choosing how they want to be approached or contacted. More importantly, CRM systems speed up the closing of deals because of the increased efficiency in customer leads and information. Turnaround time substantially decreases, thereby benefiting the company. In addition, as different company departments are able to share data, employees can efficiently work as a team, as opposed to working individually or in isolated groups. Despite each department having its own set of objectives, everyone is aware of and working toward the same goals.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Microsoft’s Dynamics CRM Service

Always keen to save clients money which could be better spent elsewhere, like on even more CRM customisation, CRM Perth’s consultants have been following the latest price cuts with enthusiasm. Quite commonly, clients use Office 365 and Dynamics CRM and so this is exciting.

Microsoft Corp. is following its top rivals into the customer relationship management (CRM) frenzy that has been raging for the last week and a half with the introduction of a new cloud suite designed to help salespeople become more productive. Copying one of its most historically successful tactics in the even-more-cutthroat infrastructure-as-a-service space, the Redmond giant hopes to make up what it lacks in novelty with massive discounts.

 The launch of the bundle comes less than 48 hours after Salesforce.com, the world’s top provider of managed CRM Software Perth, overhauled its flagship platform with new features aimed at appealing to the growing percentage of its users who access the service from mobile devices. The landmark update set the tone for the company’s forthcoming Dreamforce ’14 conference in San Francisco and doubled as a response to arch-nemesis Oracle Corp.’s push into smart phones and tablets at its own annual customer summit last week.

The new Sales Productivity suite from Microsoft bucks the mobile-first trend and instead emphasizes pricing. The bundle offers a Professional subscription to Microsoft Dynamics CRM Service Perth, Power BI business intelligence platform (which is tightly integrated with Horton works Inc.’s Hadoop distribution) and Office 365 for $65 per user per month. That’s $40 cheaper than the cost of buying each component separately.

Not leaving existing customers out of the loop, Microsoft is offering to upgrade Office 365 licenses to Sales Productivity for $45 per month, which is a less than half the list rate of $105 per month for the bundle. The catch is that the markdown is only available on a “promotional” basis until the end of the year, according to well-connected Microsoft blogger Mary Jo Foley, after which users must pay full price.

But that’s still only a small fraction of the $295 that Salesforce charges for the same functionality, Microsoft claims. That pitch has helped Microsoft snag several lucrative accounts from the CRM stalwart, including the US business of intentional accounting powerhouse Grant Thornton International Ltd. and CSX Transportation, a railroad operator with 12,000 employees.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Importance of CRM Salesforce Software in Perth

Any expansion for a CRM software which CRM Perth implements, like Salesforce, can bring with it new insights into how to improve the system, both for consultants and for the vendor company.

Salesforce has roped in Interxion as its service provider for the data center it plans to open in France. The data center in France is part of its expansionary initiatives in Europe announced in the beginning of 2014. Salesforce expects to open the France data center in 2015.

Interxion’s selection as the preferred service provider is possibly related to the company’s presence in 11 European countries. Salesforce can leverage this pan-European presence if it expands its business in other countries as well.

Apart from France, Germany and the U.K. remain on Salesforce’s radar to complete its European expansion. While the data center in Germany is also expected to be opened in 2015, the U.K. data center is slated to open in the later part of 2014.

The opening of the data centers in these countries will help Salesforce Service Perth to tap local small and medium businesses as well as government agencies. Government agencies usually require data to be stored locally rather than in data centers outside the country for security reasons.

Salesforce’s investments in the U.K., France and Germany come at an opportune moment as a study by IDC predicts that spending on IT in Western Europe will increase 2% in 2014.

The increase would be spearheaded by investments in cloud computing and data analytics segments. Salesforce Perth, being a provider of cloud computing solutions, could incrementally benefit from these investments.

Moreover, the company would be able to diversify its international revenues, going forward. Notably, in the last reported quarter (second-quarter 2015), Salesforce derived approximately 19% of its total revenue from Europe, which increased 42% on a year-over-year basis.

We remain encouraged by the rising number of deal wins at Salesforce and the rapid adoption of its cloud-based solutions. Overall, the company’s diverse cloud offerings and strong spending on digital marketing remain positives. Additionally, the company’s strategic acquisitions and the resultant synergies are expected to remain the long-term positives.

Although the company is growing reasonably in the cloud market, growth prospects have been rationalized by competition from IBM, Oracle and SAP. Currency headwinds and an increase in investments could pose additional challenges.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

An extended agreement between CloudCraze and Salesforce

Just the other day, CloudCraze revealed an early extension of the OEM agreement it made with salesforce.com six years ago. The agreement aimed at delivering CloudCraze, an e-commerce enterprise originally built on a platform known as Salesforce1 Platform. The management extended the agreement to enable CloudCraze to combine Salesforce Solutions Perth important in the delivery of enterprise e-commerce, and complete collaboration with customer community. The extension therefore boosts client relationship and help CloudCraze conduct its CRM effectively. Customer Relationship Management Basics, CRM, calls for collective responsibility to cater for all types of clients.

How CloudCraze Works

Since the year 2009, CloudCraze continues to deliver enterprise e-commerce implementation based on Salesforce1 Platform. By doing so, leaders from fields such as media, medical, life sciences, manufacturing, software, and user packaged products industries all benefit from CloudCraze. The expansion of CloudCraze now enhances customer collaboration and relationship thereby adding to its list of advantages.
The move also creates an engaged experience to online clients. According to Andrew Witherspoon, the Executive vice President at Cloud Craze, the experience CloudCraze offers attracts B2B and B2C customers as well. He added that inclusion of additional Sales force Community Cloud would allow clients to license a single solution that engages clients and maximizes returns on investments.

Future Projections

Bill Loumpouridis, the Founder of CloudCraze says that the company is proud to work with salesforce. He also said that CloudCraze aims at building a Cloud ecommerce platform of the years to come. Bill added that the replacement of Hybris, Demandware, Microsoft, IBM, and ATG would expand Salesforce Perth ecommerce further, as well as Customer Engagement Commerce. As the management at CloudCraze continues to expand operations, it also continues to enable its clients to develop better relationship with clients from all over world in a bid to achieve CRM. Remember that clients go for services that address their specific needs and if the management provides such services, the relationship with clients grows.

Conclusive Remarks

Of all the products developed originally on the Salesforce 1 Platform, CloudCraze stands as the first proven enterprise-class. CloudCraze does deliver the reliability as well as the scalability of saleforce. In addition, CloudCraze shares data and other processes with the available CRM deployments. Deployment of CRM requires collective responsibility so that enterprises can address issues raised by clients.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Role of Microsoft Dynamics CRM in Banking Sector

The importance of collaborating within departments and between departments is huge for many of our clients. The amount of untapped revenue there is in better connecting the staff is enormous, which is why we are quite glad that the capacities for Customer Relationship Management Software Perth to enable this is improving.

Recently, Microsoft announced new features for its upcoming release of Dynamics CRM Relevant Products/Services, aimed at improving collaboration between sales and marketing teams. In addition to its general use for contact management across all industries, Microsoft is also targeting Dynamics for specific industries, such as banking, where a systematic approach to customer Relevant Products/Services relationship management (CRM) can make a real difference in the quality of customer service.

Earlier this week at the Sibos global banking event in Boston, Microsoft showcased a number of major banking institutions that are using Microsoft Dynamics CRM to modernize their business Relevant Products/Services operations. The goal for many of these banks has been to transition from being a traditional transaction-based business to being more customer-centric and providing top-notch customer experiences.

Within the financial sector, Microsoft reports that Dynamics CRM has become a strong presence in such areas as commercial banking, investment banking, wealth management, corporate management, and asset management banking.

The software Relevant Products/Services giant says that more than 40,000 customers and some 4.25 million users are using Microsoft Dynamics CRM in the industry and benefitting from a “customer-first design philosophy and seamless integration” with other productivity applications such as Microsoft Outlook, Microsoft Office 365, SharePoint, and Lync.

Testimonials on CRM for Banking

Several executives from national and international banks offered testimonials about Dynamics CRM at the Boston event.
“Knowledge is powerful — especially when creating a tailored banking experience for business customers,” said David Russell, head of CRM Services for Australia-based RBS-NatWest. Dynamics CRM gives his company’s employees “a unified Relevant Products/Services and highly detailed customer view.”

“With it, the team can consistently deliver highly relevant, effective interactions with every customer, which ultimately helps them achieve their business ambitions,” Russell added. “Microsoft Dynamics CRM unites teams, saves time and helps NatWest make customers happy.”

Russell said that with Microsoft Dynamics CRM, “RBS-NatWest has achieved more than 95 percent user adoption, better connected teams, and more valued customer service.”

“Our technology team considered Microsoft Dynamics CRM and found that it was everything we wanted and more. Most important, it could serve as a global solution and integrate with the platform we were currently using,” Brumpton added.
In addition, she noted that Microsoft Dynamics CRM eases the compliance process with regulatory requirements in each of the company’s jurisdictions.

New Features Coming

In the meantime, Microsoft is prepping a host of cross-industry new features for Dynamics CRM 2015, which will be released in the fourth quarter of this year. The focus of the next release is on new functionality that makes it easier for sales, service, and marketing teams to collaborate efficiently and reduce redundant efforts.

By aligning efforts around key objectives, Microsoft says companies can boost customer engagement, create better customer experiences, and ultimately drive their sales success. Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.